Privacy Policy

Last updated: June 16, 2026

SmartDwell is a residential estate management and community engagement application designed to help residents, estate managers, and service providers communicate and manage estate-related activities more efficiently.

This Privacy Policy explains how SmartDwell collects, uses, stores, and protects user information when you use our mobile application, website, and related services.

1. Information We Collect

When you use SmartDwell, we may collect the following information:

• Name
• Email address
• Phone number
• Residential address or estate details
• Profile information
• Login and account information
• Device information such as device type, operating system, and app version
• Notification preferences
• Information submitted through forms, requests, complaints, or support messages

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Verify residents and manage estate access
• Send estate announcements and notifications
• Process service requests, complaints, visitor requests, and other estate-related activities
• Improve app performance and user experience
• Provide customer support
• Maintain security and prevent unauthorized access
• Comply with legal and regulatory requirements

3. Data Sharing

We do not sell your personal information. Your information may only be shared with authorized estate administrators, service providers, or technical partners where necessary to provide SmartDwell services.

We may also share information when required by law or to protect the rights, safety, and security of users, residents, estate managers, or the public.

4. Data Storage and Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, alteration, or disclosure.

Data transmitted through SmartDwell is protected using secure communication methods where applicable. However, no method of internet transmission or electronic storage is completely secure.

5. User Accounts and Login

Users are responsible for maintaining the confidentiality of their login details. Please do not share your password or account access with anyone.

6. Push Notifications

SmartDwell may send push notifications for estate announcements, security alerts, visitor updates, service requests, and other important information. You may manage notification permissions through your device settings.

7. Third-Party Services

SmartDwell may use third-party services such as Firebase, payment processors, hosting providers, analytics tools, or notification services. These services may collect and process data according to their own privacy policies.

8. Payments

If payment features are available in SmartDwell, payments may be processed through secure third-party payment gateways. SmartDwell does not store complete card details or sensitive payment credentials.

9. Account Deletion

Users may request account deletion by contacting us through the support email below. Upon request, we will delete or anonymize personal data, except where we are required to retain certain information for legal, security, or operational reasons.

10. Children’s Privacy

SmartDwell is not designed for children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

For questions, support, or account deletion requests, contact us at:

Email: support@smartdwell.org
Website: https://smartdwell.org